SCOPE OF WORK
Trainer will provide personal fitness training and consulting services to Client, including but not limited to; directly supervising workout programs, recommending unsupervised exercises, providing general nutrition and fitness advice, and assessing clients current level of fitness. Trainer does not guarantee outcomes, but will provide instruction to the Client on the best practices for improving health and fitness. Services rendered by appointment include the aforementioned scope of work, but do not include additional services such as fitness program design or group exercise membership. Additional rates may apply to additional services. Please see COST OF SERVICES section below. Trainer is not a medical professional and is without expertise to diagnose medical conditions or impairments. No information given by the Trainer can be construed as medical advice, nor is it intended to diagnose or treat any medical condition. We recommend that Client consults with their physician prior to engaging in training services. Some medical conditions may require Client to obtain medical clearance from a licensed physician prior to engaging in training, and provide trainer with documentation acknowledging the physician’s consent.
Pike Fitness Personal Training Studio
8320 Bennington Ct., Vallejo, CA. 94591
We offer training services by appointment only between 7am-8pm PST, Monday-Friday. We have some availability on weekends. Due to the nature of our business, we do not guarantee any availability and offer our services on a first come, first serve basis.
You may schedule sessions using our booking page, or by phone, text or email.
Once you and your trainer agree to a time; it is the responsibility of both trainer and client to fulfill meeting at the scheduled time. If you need to reschedule, you must do so with at least a 24 hour notice or else it may be treated as a late cancellation. If your trainer must reschedule or cancel a session, we will contact you as soon as possible to let you know of the changes. You may use the scheduling tool on our booking page to book and pay for sessions, reschedule, and cancel if needed. Create a client login to see past and upcoming appointments and save billing info if you wish.
Contact us or use the link in your appointment confirmation to reschedule.
The session length will be approximately the length of time of booking. We will try our best to start the session on time and end on time. We may have another session immediately after yours so please expect a punctual stop at the end of the appointment time. If either party needs to discuss anything that cannot be handled during the exercise session, please notify your trainer in the beginning of the session so they can reserve the appropriate amount of time at the beginning or end of the session to complete whatever business needs attention.
If you arrive to the session late, you will be granted the remaining time left in scheduled session. If you and your trainer agree to fulfill the full session length, and go beyond the scheduled session time period, it is at the good will and discretion of your trainer, and is not guaranteed. If you are 15 minutes late or more without notice, we may mark you as absent and cancel the session.
A 24-hour cancellation policy will be strictly enforced. If you must cancel a session, please contact your trainer at least 24 hours in advance of the appointment start time. We may charge 100% of the value of the session if you cancel within 24 hours or are absent. If we grant the opportunity to make up the session, and you miss or late cancel the make-up session, we will charge both.
We reserve the right to cancel sessions with or without notice for any reason including inclement weather, inability to travel to a session, danger due to air quality, fire, war, famine, or any other factor out of our control.
We may use and send auto reminders via text and email to your email address and/or phone number provided. You may opt out of one upon request, however we ask you receive at least one reminder message to avoid possible scheduling errors. If you do not receive a reminder message, we may not have you in our schedule. Please contact your trainer if you do not receive a reminder message. If we do not have you in our schedule, we will not be responsible for being absent or booking another person in the same time slot. If you are ever unsure of an appointment time, please reach your to your trainer.
Payment and Refund
All training services must be paid in advance and up to date. If you do not have appointments prepaid in your account, we may charge your card on file 24 hours in advance of the scheduled appointment time. Arriving to a session without payment is grounds for an immediate cancellation of any scheduled session(s) and will be treated as a late cancellation. Payment may be made by cash, check, or credit and debit card. If a check bounces, a $30 inconvenience fee will be placed on your account to cover any banking fees. If you purchase a training package and wish to cancel training, you have 90 days to use or gift your sessions to others. We have a no refund policy except in the event of a serious medical injury or emergency, and is at our discretion and not guaranteed.
If you would like to gift or share any sessions, the recipient must complete our intake process and be in good physical condition, or if any medical condition or elevated risk of injury is found, must have a licensed physician complete a medical clearance form.
Client agrees to promptly and fully disclose to Trainer any injury, condition or impairment which may alter the ability to participate in training. It is the Trainer’s decision to discontinue training because of any condition which presents an adverse risk or threat to the health or safety of the Client. If an injury is present, Trainer may require a Medical Clearance prior to further training.
In the event that either party requires a break from training due to holiday, vacation, or medical condition, training services may be temporarily suspended for up to 90 days without expiration of services. Notice must be provided by the party taking the time off, or by a legal representative acting on their behalf, in the form of a written letter or email with reasonable notice. If the lapse of training time exceeds one week in duration, we may prorate the next scheduled payment, and/or put a hold on any recurring billing. We will defer the expiration date by the exact length of time off.
If you opt for any services that involve automatic recurring billing or wish to save your card in our system for easy checkout with non recurring or individual sales, you grant permission for us to store your credit card and billing information in a third party PCI DSS compliant merchant processing company of our choice and charge your account for any services you opt for, whether you use the service or not. With certain services requiring recurring billing, such as session-to-session personal training, group exercise membership, or online training services membership, It is your responsibility to opt out or cancel services if you with to stop the service. If your billing information needs to updated, we will try to contact you to update the records. If your card is declined, we have the right to stop any and all services until your billing information is updated and your account is in good standing. A receipt for any purchases may be provided to you upon request.
The cost of personal training does not include additional services such as fitness program design, online training application membership, group exercise, or anything else not described in the scope of work above. The cost of personal training is for the direct time spent with the trainer. Additional rates may apply add on services.
We have the right to increase our rates for services at any time but will give you at least 30 day notice of such changes if they affect your account.
It is the duty of your trainer to not take calls, text messages or emails during sessions. This applies to your sessions as well as other client’s sessions so expect a delay on response to inquires by phone, text, or email. You may opt out of communications at any time by submitting a request, but this will require you to initiate contact with Trainer to fulfill any unused training services prior to the expiration date.
We respect your privacy and will not give away or solicit any personal identification information, medical records, or contact details to anyone without your consent. Some of your information will be stored on secure cloud based servers. The information within our possession will be available to you with your request. If the information that we have collected about you has been lost, destroyed, or disclosed, we will notify you immediately.
Throughout the term of this agreement, Pike Fitness Trainers will stay up to date with credentials recognized by the National Commission for Certifying Agencies (NCCA), and will fulfil the requirements necessary for maintaining up to date certification with their certifying organization. In order to maintain certification, we may from time to time attend classes and events that may take us away from training at our regular business hours for extended periods of time.
Trainer may terminate this agreement or services at anytime for any reason with or without notice. Client may terminate this agreement at anytime with written notice in the form of a written letter or email.
Services purchased will expire 90 days from the date of purchase, unless notice is provided as stated above in section “HOLIDAYS, VACATIONS, AND MEDICAL LEAVE”. Upon expiration, all unused services will be voided and Client will forfeit any monetary value associated with those services. To help prevent the lapse of service agreements, we may use any form of communication to get Client to complete purchased services.
By purchasing and participating in services offered by Pike Fitness, you agree to the terms above.