Appointment Cancellation Form

Strict 24 Hour Cancellation Fee

Late cancellations will be charged 100%

If you think you’ll be out, cancel early

Make-up Sessions May be Available

Make ups are free of charge if you cancel early, and are just $10 within 24 hours.

You must use this form or our app to cancel

Cancellations must go through our organization, not your trainer. Please use this form or MINDBODY app.

 

Cancellation Policy

  • You will not be charged if you cancel your appointment at least 24 hours in advance.
  • If you fail to cancel on time, you will lose your session.
  • Your trainer cannot help you with cancelling appointments. You must directly notify Pike Fitness in the following ways:
    • If you call, text, or email, please leave your name and appointment information such as the date and your trainer.
  • We use timestamps to judge 24 hour policy.

Make Up Sessions

  • If you cancel, you may opt for a make-up session for just $10.
  • You will not be charged the make-up session cost until it is scheduled and confirmed.
  • If you miss the make-up session, that session too will be charged 100% of the cost of a regular session.
  • Make up sessions may be with another trainer, are not guaranteed, and are subject to availability.
  • Even if you are cancelling early, you may still want to schedule make up sessions to avoid our 90 day expiration policy if you have a lot of unused sessions in your account.
  • Make-up sessions must be in addition to other recurring appointments and not interfere with your normal schedule or otherwise postpone other training.

No Shows

  • If you do not cancel your appointment and simply no-show, you will not be granted an opportunity for a make-up session.
  • Excessive no-shows may lead to permanent removal from our schedules.
  • If you no show a consultation, you will be placed on our do not service list.